TELEPHONY & VOICE OVER IP

Telephony & VoIP — FortiVoice + Microsoft Teams Phone

Canada Computing designs, deploys, and supports business voice on FortiVoice and Microsoft Teams Phone. We blend Fortinet-first network design with Microsoft 365 expertise so hotels and SMBs get calling that just works — secure, resilient, and integrated with your existing identity and network.

At a Glance

Clear calling, easy management, and sensible costs — with options that fit hotels and SMBs.

  • Multi‑line calling, queues & IVR/auto‑attendant

  • Keep your numbers (managed porting)

  • Voicemail‑to‑email & simple call recording

  • Mix desk phones, softphones, and DECT

  • Analog via ATAs (fax, elevators, alarms)

  • Works with Teams Phone / RingCentral

  • Redundancy options for outages (LTE/PSTN)

  • E911 supported with dispatchable locations

  • Low total cost of ownership with managed support

What we Do

End‑to‑end services for FortiVoice and VoIP — from assessment and design to deployment, number porting, documentation, and ongoing managed support.

Assess & Design

Discovery, site surveys, carrier options, dial plan design, survivability planning.

Deploy & Migrate

Zero‑touch phone provisioning, PRI/SIP/analog cutover, parallel run and rollback plans.

Integrate

FortiGate SD‑WAN/QoS, PoE switching, Wi‑Fi voice, PMS/door phones/paging/CRMs/Teams.

Document & Train

As‑built diagrams, admin runbooks, quick‑start guides, and user training.

Manage & Support

Proactive monitoring, MACDs, SLAs, after‑hours support, and capacity tuning.

Improve & Expand

Call recording/reporting, IVR/ACD, softphones/remote work, multi‑site scaling.

Capabilities

Telephony & features

  • FortiVoice Enterprise / Cloud, FortiFone provisioning, IVR/ACD, call queues
  • Softphones & remote worker, Teams presence & voicemail transcription, voicemail‑to‑email, call recording & reporting
  • Analog gateways/ATAs for fax, elevators, alarms (T.38/eFax options)
  • Paging, door phones/intercoms, DECT cordless, contact center options

Network & integrations

  • FortiGate SD‑WAN, VLANs, QoS/DSCP, PoE switching, Wi‑Fi voice
  • SIP trunks, Operator Connect / Direct Routing, SBC patterns, PSTN/LTE failover, multi‑site routing
  • PMS (hospitality), Microsoft Teams Phone, RingCentral, CRM
  • Emergency calling (911/E911), dispatchable location mapping

Platform spotlight

We deliver FortiVoice and Microsoft Teams Phone. Pick the best fit — or mix them where it makes sense.

Best when

  • You want full PBX feature depth (on‑prem or cloud)
  • Hospitality workflows like wake‑up calls & room mapping
  • Granular control and analog device support

Highlights

  • IVR/ACD, queues, recording, paging/DECT
  • Fortinet network integration & QoS
  • PSTN/LTE failover options

Best when

  • Your users live in Microsoft 365/Teams
  • Remote‑first or hybrid staff using mobile & desktop apps
  • You want calling integrated with chat & meetings

Highlights

  • Auto attendants & call queues in Teams
  • PSTN via Operator Connect or Direct Routing
  • Presence sync, voicemail transcription, mobile apps

Microsoft Teams essentials

If Teams is your hub for chat and meetings, we can add enterprise-grade calling without complicating your stack.

Licensing & PSTN options

  • Operator Connect with your preferred carrier
  • Direct Routing via certified SBC
  • Clear guidance on Microsoft 365 licensing for voice

Devices & user experience

  • Teams-certified desk phones & headsets, mobile & desktop apps
  • Auto attendants, call queues, voicemail transcription
  • Presence sync across calls, chat, and meetings

For hotels & hospitality

Front desk and guest workflows built in, with integrations we handle for you.

Front desk workflows

  • Wake‑up calls and room‑to‑room dialing
  • Room/extension mapping and check‑in/out automation
  • Reception and back‑office roles with tailored permissions

PMS & systems

  • PMS integration (e.g., Visual Matrix, AutoClerk)
  • Door access & intercoms (e.g., Assa Abloy)
  • Call accounting and voicemail‑to‑email

Guest safety & compliance

  • Emergency phones (pool, gym, elevator) with 911 routing
  • Dispatchable locations and signage
  • Analog device support via ATAs (fax, alarms, elevators)

Reference architectures

We select the right pattern for your site count, carrier options, and resiliency needs.

On‑prem PBX (FortiVoice)

FortiVoice appliance on‑site with SIP/PRI. PoE phones, voice VLAN/QoS. Optional analog gateways. PSTN/LTE failover.

Teams cloud calling

Microsoft Teams Phone with Operator Connect or Direct Routing. Use Teams clients with certified devices and SBC where needed.

Hybrid (PBX + Teams)

Blend FortiVoice features with Teams for select users; SBC + identity integrated for a single dial plan.

HQ + branches

Central call control with SD‑WAN; local survivability & emergency routing policies per site.

Reliability, security & compliance

Resiliency

  • Design for uptime across three layers: carrier, FortiVoice platform, and ISP.
  • Options for dual ISP, SIP trunk redundancy, PSTN/LTE failover, and HA pairs.
  • Monitoring and alerting with clear success criteria for cutover and rollback.

Security & privacy

  • Secure signaling/media options (SIP over TLS, SRTP) with certificate management.
  • Voice VLANs, firewall policies, rate‑limit and brute‑force protections.
  • Role‑based access, audit logging, and recording controls with retention.

911/E911 setup supported, including dispatchable location plans appropriate to Canadian requirements. We validate emergency call routing during commissioning.

Operations and Support

SLA & response

  • Target response time: under 3 hours during business hours
  • After‑hours on‑call options available
  • Clear escalation paths and status updates

Monitoring & changes

  • Quality & uptime dashboards, alerting, and health checks
  • MACD process (adds/moves/changes) with change control
  • Capacity planning and periodic reviews

Handover & spares

  • As‑built docs, admin runbooks, and quick guides
  • Loaners/spares and RMA coordination
  • Knowledge transfer and role‑based training

Case study — Local hotel, 72 rooms

We designed and deployed a FortiVoice system for a new hotel opening: 72 guest rooms, reception, and back‑office extensions.

  • Safety: Emergency phones in pool, gym, and elevators with direct 911 routing.
  • Guest experience: Wake‑up calls, room‑to‑room dialing, and fast reception access.
  • Operations: Central admin, voicemail‑to‑email, role‑based extensions.
  • Outcome: Secure, integrated voice system that met hospitality standards and reduced telecom costs.

Highlights

  • Rapid deployment aligned to construction timeline
  • Clean cutover with rollback plan — no front‑desk downtime
  • Emergency dialing signage and testing documented

FAQ

Can we keep our numbers?

Yes. We handle number porting end‑to‑end and plan for interim call forwarding if needed.

What happens if the internet goes down?

We design redundancy options: dual ISP, SIP trunk failover, PSTN/LTE backup, and on‑prem survivability — tailored to your risk tolerance and budget.